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Safe Play Commitment

Responsible Gaming
at phmac

At phmac, we believe gaming should always be fun — never a source of stress, debt, or harm. Our responsible gaming framework gives every Filipino player the tools, information, and support needed to stay in control and play within their means.

21+ Players Only Self-Exclusion Tools Deposit Limits PAGCOR Compliant

Our Promise to Players

Gaming That's Always in Your Hands

phmac's responsible gaming programme is built around one simple idea: you should always be in control. From the moment you register, a full suite of player-protection tools is available in your account dashboard — free, easy to use, and effective.

24/7
Player Support Available
21+
Minimum Age Requirement
5
Player Protection Tools
0
Tolerance for Underage Play

Gambling is one of the Philippines' most popular forms of entertainment — from the jeepney bingo cards passed around in Quiapo to the live dealer tables enjoyed by players in Makati and Cebu. At phmac, we celebrate that culture of play, but we take seriously the responsibility that comes with it. Responsible gaming is not just a legal requirement for phmac — it is a core part of who we are as a platform built for Filipino players.

Problem gambling can affect anyone, regardless of income, education, or background. The difference between enjoyable gaming and harmful gambling is often a matter of awareness and access to the right tools at the right time. That is why phmac has built a comprehensive responsible gaming framework that is always accessible, always free, and always ready to support players who need it.

phmac's responsible gaming tools are available to every registered player at no cost. You do not need to have a gambling problem to use them — many players use deposit limits and session reminders simply as a budgeting tool to keep their gaming fun and stress-free.

Whether you are a casual player who enjoys a few spins on the Slot games after work, or a more active player who participates in Bingo tournaments on weekends, phmac's responsible gaming features are designed to keep your gaming experience within the limits you set for yourself — not the limits we set for you.

Player Protection Tools

Six Tools to Keep You in Control

Every phmac account comes with built-in responsible gaming controls. Here is what you have at your fingertips, available directly from your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your phmac account. Once a limit is in place, it cannot be increased for 24 hours — so your decision to save yourself is protected even if you change your mind in the moment. Limits can be lowered instantly and take effect immediately.

Session Time Limits

Set a maximum session length so that phmac will automatically remind you — or log you out — after a certain number of hours. This is especially useful for players who lose track of time during longer gaming sessions. Session reminders appear as a non-intrusive notification before the session ends.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. Once your net losses reach the threshold you have chosen, phmac will suspend further real-money play for the remainder of that period. Loss limits help you budget your gaming entertainment the same way you would budget for any other leisure activity.

Cooling-Off Periods

Take a short break from phmac without permanently closing your account. Cooling-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During this period, you will be unable to log in, deposit, or place bets. This is ideal when you feel like you need a breather but are not ready for a full self-exclusion.

Self-Exclusion

If you feel your gambling is becoming a problem, you can self-exclude from phmac for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is locked, all marketing is stopped, and you cannot re-register. phmac may also share your self-exclusion with relevant Philippine responsible gaming registries to help enforce your decision across multiple platforms.

Reality Checks

Enable periodic reality check pop-ups that appear during your gaming session at intervals you choose — every 30 minutes, every hour, or every 2 hours. Each reality check shows you exactly how long you have been playing, how much you have deposited, and your net win or loss for the session, so you can make an informed decision whether to continue.

Age Verification Policy

Strict 21+ Age Enforcement

Under Philippine law and PAGCOR regulations, participation in any form of online gambling is restricted to individuals who are at least 21 years of age. phmac enforces this rule without exception. Every player who registers an account on phmac is required to complete our Know Your Customer (KYC) verification process before any real-money gaming features are activated.

KYC verification requires you to submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, SSS card, GSIS card, or PRC ID — that clearly shows your date of birth and photograph. Our verification team reviews all submissions and will reject any application where the player cannot be confirmed as 21 years old or above.

Zero Tolerance: Any account found to belong to a player under 21 years of age will be immediately and permanently closed. Any balance in the account will be returned via the original payment method. phmac may also report confirmed cases of underage gambling to the relevant Philippine authorities.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites. If you believe a minor has accessed phmac, please contact us immediately at [email protected] so we can investigate and act.

Government ID

PhilSys, Passport, DL, SSS, GSIS, PRC accepted

Selfie Verification

Live selfie matched against submitted ID photo

Fast Review

Most KYC submissions reviewed within 24 hours

Secure & Private

All documents encrypted and handled under PDPA

Problem Gambling Self-Assessment

Are You Playing Responsibly?

Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more, we encourage you to reach out for support or use phmac's self-exclusion tools.

01

Have you ever spent more money on gambling than you originally planned or could afford to lose?

02

Have you borrowed money, sold possessions, or used money meant for bills or family needs in order to gamble?

03

Have you ever tried to win back money you lost by gambling more — what is sometimes called "chasing losses"?

04

Has gambling ever caused arguments with family members, your partner, or close friends in Manila, Cebu, Davao, or wherever you live?

05

Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?

06

Have you ever missed work, school, or important family obligations because of gambling?

07

Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins and losses?

08

Have you ever hidden your gambling activity or the amount of money you have spent gambling from the people close to you?

If you answered "yes" to two or more questions, you may be experiencing signs of problem gambling. This does not mean you are a bad person — it means you may benefit from support. Please contact phmac at [email protected] to activate self-exclusion or speak with our support team. You can also seek independent help from qualified counselling organisations in the Philippines.

Our Responsible Gaming Principles

How phmac Protects Every Player

Beyond the tools in your account, phmac operates under a set of responsible gaming principles that guide how our platform is designed, how our team is trained, and how we engage with players.

No Pressure Marketing

phmac does not use aggressive bonus offers or high-pressure promotions designed to push players into depositing more than they are comfortable with. Promotional offers are clearly presented with fair terms, and players on self-exclusion or cooling-off periods are immediately removed from all marketing communications.

Trained Support Team

Every member of the phmac customer support team receives responsible gaming training so they can recognise warning signs of problem gambling during player interactions. If a support agent identifies a player who may be at risk, they are trained to sensitively raise the topic of responsible gaming tools and direct the player to appropriate resources.

Behaviour Monitoring

phmac's platform monitors player activity patterns for indicators of problematic gambling behaviour — such as rapidly increasing deposit frequency, extended session lengths late at night, or repeated chasing of losses. Where these patterns are detected, our responsible gaming team may proactively reach out to the player to check in and offer support tools.

PAGCOR Compliance

phmac operates in compliance with the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the Philippine government body that regulates all legal gaming activities in the country, and their responsible gaming framework forms the foundation of phmac's own player-protection policies and procedures.

No Underage Advertising

phmac strictly prohibits the advertising of its gaming services to individuals below the age of 21. Our marketing campaigns are targeted exclusively at verified adult audiences, and phmac does not advertise on platforms, channels, or media that have a predominantly underage audience.

Transparent Game Information

Every game on phmac displays its Return to Player (RTP) percentage and volatility rating so that players can make informed decisions before they play. We believe that a well-informed player is a safer player, and transparency about game mechanics is a fundamental part of responsible gaming.

Common Questions

Responsible Gaming FAQs

Got questions about how phmac handles responsible gaming? Here are some of the things Filipino players ask us most often.

Log in to your phmac account and go to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in Philippine Peso (₱). The limit takes effect immediately once saved. If you want to lower your limit, the change is instant. If you want to increase a limit, a 24-hour cooling-off period applies before the higher limit becomes active — this is a deliberate protection built into the system.

When you activate self-exclusion, your phmac account is locked immediately. You will be unable to log in, deposit, withdraw, or play any games during the exclusion period. All marketing communications — including SMS, email, and in-platform notifications — are stopped at once. You cannot re-register a new phmac account during the exclusion period. If you attempt to do so, the account will be closed. Self-exclusion periods available are 6 months, 1 year, 3 years, or permanent. After the exclusion period ends, there is an additional 7-day waiting period before access can be reinstated, to give you time to reconsider.

Yes. If you have a positive balance in your phmac account at the time of self-exclusion, you can request a withdrawal of that balance. Contact our support team at [email protected] and we will process the withdrawal to your verified GCash, Maya, or bank account. Any active bonuses will be forfeited upon self-exclusion activation, and only your real-money cash balance can be withdrawn.

A cooling-off period is a short-term account suspension lasting 24 hours, 48 hours, 7 days, or 30 days. It is designed for players who want a temporary break without permanently restricting their account. During a cooling-off period, you cannot log in, deposit, or play — but your account remains open and will reactivate automatically when the period ends. Self-exclusion, by contrast, is a longer-term or permanent restriction intended for players who are experiencing or are at risk of problem gambling. Self-exclusion does not auto-expire for the shorter periods — it requires a deliberate reinstatement request after the exclusion term ends, plus the additional 7-day waiting period.

phmac operates in compliance with the responsible gaming standards and player protection requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary government body overseeing legal gaming activities in the Philippines. PAGCOR's responsible gaming framework underpins phmac's own policies on age verification, self-exclusion, deposit limits, and player support. Filipino players can be confident that phmac's responsible gaming practices align with national regulatory expectations.

If you or someone you know is struggling with problem gambling, support is available in the Philippines. PAGCOR operates responsible gaming programmes and helplines for Filipino players. The National Center for Mental Health (NCMH) also provides counselling services. You can reach phmac's responsible gaming team directly at [email protected] — our team is available 24/7 in English and Filipino and can help you activate any of the player-protection tools on your account, or simply listen and point you in the right direction.

Play Smart. Play Safe.

Gaming Is More Fun When You're in Control

phmac gives every Filipino player the tools to keep gaming fun, safe, and within their means. Thousands of games, instant GCash and Maya deposits, and a responsible gaming framework built for you. 21+ only.

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Need help with your account or responsible gaming tools? Contact us at [email protected] — available 24/7 in English and Filipino.